Trade-offs: Service vs Price
Copyrighted by Lorna Tedder. Originally published in Third Degree of Truth.
I have a little print job Iâ€™m doing for Spilled Candy. Book catalogs. Yes, color catalogs…4 Â pages and the kind that I can add separate price lists or additional pages, etc. I got a couple Â of price quotes and found that I can get 5000 copies for only a little more than I can get 1000 copies. Hmmm. Sounds good.
So for about $1,000, I can get 5000 copies from an Internet Â companyÂ Â withÂ Â an Â excellent Â reputationÂ Â that friends of mine have used and loved, including shipping direct to my doorstep and Â great guarantees. Â Not bad at all.
So I put in my order a week or so ago and the companyâ€™s botched the proof every time. Nothingâ€™s guaranteed until Iâ€™m Â happy with the proof. Â I can get a great b&w on my personal printer but this company canâ€™t get a good proof for the world.
That and they closed early and left me sitting online and on the line a couple of nights ago, which hit all my buttons. I hate Â it when I walk into a storeâ€”in a hurry and knowing just what I wantâ€”30 Â minutes before quit- ting time and they start flickering the lights or vacuuming the Â floor Â under Â my Â feet. Â Iâ€™ll Â leave. Â Right Â then. Â And Â I wonâ€™t come back. But so far, theyâ€™ve Â never locked Â the door and left me inside waiting.
So when I asked a question and they forgot I was on hold for 45 minutes and closed, I was livid.
I decided to take the job to a local company. Not that Iâ€™ve cancelled the job yet, but hey, maybe I could get a reasonable price locally and not have to pay the shipping charges.
I called the company I normally use locally, the ones that usually have the best price, and asked for a quote for the exact job the online company was supposed to do for me. Iâ€™m, er, not quite sure what to do with this. I saw the numbers and they didnâ€™t register.
Maybe thatâ€™s because the quote was for $54,002.00.
Hmph. I guess Iâ€™ll try a little harder to work out my differences with the online company.